fachai88 Privacy Policy

1. Introduction and Data Controller

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by fachai88 ("fachai88," "we," "us," "our") through the operation of the website fachai88.one and all associated subdomains, mobile-optimised interfaces, and related digital services (collectively, the "Platform").

By registering an account on the fachai88 Platform, or by continuing to use the Platform having been presented with this Policy, you acknowledge that you have read, understood, and consent to the data practices described herein. If you do not agree to this Policy, you must not use the fachai88 Platform.

fachai88 acts as the data controller in respect of personal data collected through the Platform. Questions relating to this Policy or your personal data may be directed to our support team using the contact details in Section 13.

2. Information We Collect

fachai88 collects personal data in the following categories, depending on your interaction with the Platform:

2.1 Registration Data

When you create a fachai88 account, we collect: full name, date of birth, email address, phone number, and country of residence. This information is required to establish and maintain your account and to verify your identity in compliance with our legal and regulatory obligations.

2.2 Identity Verification (KYC) Data

In connection with our Know Your Customer (KYC) obligations and anti-money laundering (AML) compliance requirements, fachai88 may request copies of government-issued identification documents (such as Malaysian National Identity Card, passport, or driving licence) and proof of address. This data is held securely and used exclusively for identity verification and regulatory compliance purposes.

2.3 Financial Data

fachai88 collects payment-related data necessary to process deposits and withdrawals. This includes payment method identifiers (e-wallet account numbers, bank account details, or wallet addresses for cryptocurrency transactions). Full payment card numbers are not stored on fachai88 systems — card processing, where applicable, is handled by PCI-DSS compliant third-party payment processors.

2.4 Transaction and Activity Data

fachai88 maintains records of all financial transactions (deposits, withdrawals, bonus credits, adjustments) and gaming activity (game sessions, wager amounts, outcomes, timestamps) associated with your account. These records are maintained for operational, audit, AML compliance, and dispute resolution purposes.

2.5 Technical and Device Data

When you access the fachai88 Platform, we automatically collect certain technical information: IP address, device type and operating system, browser type and version, session timestamps, and pages visited. This data is used for security monitoring, fraud detection, and platform performance optimisation.

2.6 Communications Data

Where you contact fachai88 via live chat, email, or any other support channel, records of those communications — including the content of messages and any attachments — are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Information

The personal data collected by fachai88 is used for the following purposes:

4. Legal Basis for Processing

fachai88 processes personal data under the following legal bases:

• Contractual necessity: Processing required to perform the contract between fachai88 and you — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and record-keeping mandates.
• Legitimate interests: Processing necessary for fachai88's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring — where such interests do not override your fundamental rights.
• Consent: Where processing is not covered by the above bases — in particular, direct marketing communications — we rely on your explicit consent, which may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

The fachai88 Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. Cookies used by fachai88 fall into the following categories:

• Strictly Necessary Cookies: Required for core platform functionality — session management, login authentication, and security. These cannot be disabled without materially impairing your ability to use the Platform.
• Analytical Cookies: Used to understand how players navigate the fachai88 Platform, identify performance issues, and prioritise improvements. Data collected is aggregated and anonymised where possible.
• Functional Cookies: Used to remember your preferences — such as language settings and display options — to personalise your fachai88 experience across sessions.

You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. fachai88 does not use third-party advertising or tracking pixels for cross-site behavioural advertising.

6. Data Sharing and Third Parties

fachai88 does not sell, rent, or commercially share your personal data with third parties for their own purposes. Personal data is shared with third parties only in the following limited circumstances:

• Payment processors: Financial data is shared with licensed payment service providers — including e-wallet operators and banking partners — solely to execute deposit and withdrawal transactions.
• Game providers: Certain gameplay data (session identifiers, wager data) is shared with third-party game studios who provide the games accessible on the fachai88 Platform, for the purpose of delivering the game service.
• Identity verification providers: KYC documents may be processed by third-party identity verification services engaged by fachai88, subject to equivalent data protection obligations.
• Regulatory and law enforcement authorities: fachai88 will disclose personal data to competent authorities where required by law, court order, or legitimate regulatory request. fachai88 will notify affected users of such disclosure where legally permissible to do so.

All third-party service providers engaged by fachai88 are contractually bound to process personal data only as directed by fachai88 and in accordance with applicable data protection standards.

7. Data Retention

fachai88 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal and regulatory retention obligations. As a general guide:

• Account data and KYC documents are retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Communications data is retained for up to three (3) years from the date of communication, unless a longer retention period is required for an active dispute or legal proceeding.
• Technical and device data logs are retained for up to twelve (12) months for security and fraud detection purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fachai88's data destruction procedures.

8. Data Security

fachai88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fachai88 Platform.
• Encryption of sensitive personal data stored in fachai88 databases.
• Role-based access controls limiting access to personal data to authorised personnel on a need-to-know basis.
• Regular third-party security penetration testing and vulnerability assessments.
• Incident response procedures enabling timely detection, investigation, and notification of data security incidents.

While fachai88 takes all reasonable precautions to protect your personal data, no digital platform can guarantee absolute security. In the event of a data breach affecting your rights and freedoms, fachai88 will notify you and the relevant authorities as required by applicable law.

9. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by fachai88:

• Right of access: The right to request a copy of the personal data fachai88 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: The right to request that fachai88 restricts processing of your personal data in certain circumstances.
• Right to object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to data portability: The right to receive a copy of your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact the fachai88 data team using the details in Section 13. We will respond within the timeframes prescribed by applicable law — generally thirty (30) calendar days. We may require you to verify your identity before processing a data rights request.

10. Children's Privacy

The fachai88 Platform is strictly intended for adults aged 21 and over. fachai88 does not knowingly collect personal data from individuals below this age. If fachai88 becomes aware that personal data has been collected from a person below the minimum age, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered on the fachai88 Platform, please contact our support team immediately.

11. International Data Transfers

The fachai88 Platform serves Malaysian players primarily, and personal data is processed primarily within the jurisdictions in which fachai88 operates. Where personal data is transferred to or processed by third-party service providers located outside Malaysia — for example, game providers or identity verification services operating internationally — fachai88 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that impose equivalent data protection obligations on the receiving party.

12. Changes to This Policy

fachai88 reserves the right to amend this Privacy Policy at any time. Where changes are material — that is, where they affect how your personal data is used in a way that differs substantively from the terms under which it was originally collected — fachai88 will notify registered users via email or in-platform notification with reasonable advance notice prior to the changes taking effect. The "Last Updated" date at the top of this document will reflect the date of the most recent revision. Your continued use of the fachai88 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

13. Contact and Data Enquiries

For all privacy-related enquiries, data rights requests, or questions concerning this Policy, please contact the fachai88 data team through the following channels:

• Live Chat: Available 24/7 via the on-site chat widget. For data rights requests, please state "Data Rights Request" at the start of your message to ensure routing to the appropriate team.
• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" as applicable.

fachai88 aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) calendar days. Complex requests, or requests requiring identity verification, may take longer — in which case fachai88 will communicate an expected resolution timeline.